Privacy Policy
We believe your personal information deserves careful protection and transparent handling. This policy explains exactly how we collect, use, and safeguard your data when you work with Smartlogicwise.
1 Information We Collect
When you contact us about product card setup or online storefront services, we gather information necessary to understand your business needs and deliver effective solutions. This includes basic contact details, business information, and project requirements.
- Contact information including name, email address, phone number, and business address
- Business details such as company name, industry type, and current e-commerce setup
- Project specifications including product catalogs, payment preferences, and design requirements
- Communication records from emails, calls, and project meetings
- Website analytics data to improve our service delivery and user experience
Automatic Data Collection
Our website automatically collects certain technical information including IP address, browser type, device information, and pages visited. This helps us maintain website security and improve functionality for all users.
2 How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering professional e-commerce solutions. We don't use your data for unnecessary marketing or share it with unrelated third parties.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Contact Information | Project communication and service delivery | Duration of project plus 2 years |
| Business Details | Customizing solutions to your industry needs | Duration of project plus 2 years |
| Project Files | Building and maintaining your e-commerce setup | Duration of project plus 3 years |
| Communication Records | Reference for ongoing support and improvements | Duration of project plus 1 year |
We may also use aggregated, non-identifying information to improve our services and develop better solutions for future clients. This never includes personal details or specific business information.
3 Data Sharing and Disclosure
We operate on a principle of minimal data sharing. Your information stays within our team unless specific circumstances require limited disclosure to trusted service providers or legal authorities.
Third-Party Services
When building your online storefront, we work with established platforms and payment processors. These partners receive only the information necessary to provide their specific services and are bound by their own privacy commitments.
- Hosting providers for secure website deployment and maintenance
- Payment processors for e-commerce transaction functionality
- Email service providers for project communication and updates
- Analytics services to measure website performance and user experience
We never sell your personal information or business data to marketing companies, data brokers, or unrelated third parties. Any data sharing occurs only with your explicit consent or when required by Taiwanese law.
4 Your Privacy Rights
You maintain significant control over your personal information throughout our working relationship. These rights remain active regardless of project status or completion.
Access Your Data
Request a complete copy of all personal information we have about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in our records at any time during or after your project.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations for completed projects.
Limit Processing
Restrict how we use your information while maintaining essential project functionality and legal compliance.
Data Portability
Receive your information in a standard format that you can transfer to another service provider if needed.
Opt-Out Rights
Withdraw consent for specific uses of your data or opt out of non-essential communications at any time.
To exercise any of these rights, contact us directly at [email protected] or +886228835155. We respond to all requests within 30 days and provide clear explanations of any limitations or requirements.
5 Data Security Measures
Protecting your business information requires multiple layers of security. We implement both technical safeguards and operational procedures to prevent unauthorized access or data breaches.
- Encrypted data transmission using SSL/TLS protocols for all website interactions
- Secure cloud storage with access controls and regular security audits
- Regular backups stored in geographically separate, secure locations
- Limited access policies ensuring only authorized team members handle client data
- Regular software updates and security patches across all systems
Incident Response
In the unlikely event of a security incident affecting your data, we immediately secure the affected systems, assess the scope of impact, and notify affected clients within 72 hours. We also provide detailed information about steps taken to prevent future incidents.
6 Data Retention and Deletion
We retain your information only as long as necessary to fulfill our service obligations and meet legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.
After these retention periods, we securely delete or anonymize your information unless you specifically request extended retention for ongoing projects or support needs.
7 International Data Transfers
While our primary operations are based in Taiwan, some of our technology partners and service providers operate internationally. When your data is transferred outside Taiwan, we ensure adequate protection through contractual safeguards and security requirements.
Cross-Border Protections
Any international data transfers occur only with service providers who demonstrate equivalent privacy protections to those required in Taiwan. We maintain contractual agreements requiring secure handling and prohibiting unauthorized use of your information.
Common international transfers include cloud hosting services, email platforms, and specialized e-commerce tools. In all cases, these providers are selected based on their security credentials and privacy commitments.
8 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our content. Most of these are essential for basic website operation, while others help us provide better service.
- Essential cookies for website functionality, security, and user sessions
- Analytics cookies to understand website usage and improve user experience
- Preference cookies to remember your settings and customize your experience
- Performance cookies to monitor website speed and identify technical issues
You can control cookie settings through your browser preferences. However, disabling essential cookies may limit website functionality and prevent access to certain features or services.
9 Updates to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices, legal requirements, or service offerings. Changes are always made with client interests and privacy protection as primary considerations.
When we make substantial changes, we notify existing clients via email and post the updated policy on our website with clear indication of what has changed. Minor clarifications or updates may be implemented without individual notification.
Staying Informed
We recommend reviewing this policy periodically, especially before starting new projects. If you have questions about changes or how they affect your existing data, contact us for personalized explanation and guidance.
Privacy Questions or Concerns?
We're happy to discuss our privacy practices and address any questions about how your information is handled. Contact us through any of these methods for prompt, detailed responses.
For privacy-related requests or concerns, please allow up to 30 days for comprehensive response. We prioritize transparent communication and thorough resolution of all privacy matters.